Frequently asked questions

The platform's internal currency. 1 USD = 1,000 credits. All balances and amounts are shown in credits.

Enter your email and password, then confirm the email through the link in the message. The link is valid for 168 h.

Check your spam folder and request the email again a little later.

Top-ups go to the advertising balance, and it pays for tasks and ad placements. Earnings and referral payments go to the withdrawal balance, and that is where withdrawals come from. A transfer is possible only from the withdrawal balance to the advertising balance.

You set the price per completion, but not below the category minimum (from 1 credits). A service fee is added on top. The total is shown in the order form before payment.

A moderator reviews every new task. While it is under review, executors cannot see it. If it is rejected, the full budget is returned.

Most often the price is lower than for similar tasks, or the conditions are strict: unique IPs only, a small daily limit, a narrow category. Try relaxing the conditions or raising the price.

Reject the completion and write a specific reason. The executor can appeal the rejection within 7 days, and then a moderator will review the decision.

The unspent balance is returned to the advertising balance. Completions that have already been taken are finished. If they do not happen, their cost is returned too.

If a moderator rejected the placement during review, the refund is full. If you removed the placement yourself, there is no refund: the place was reserved for you for the whole period.

It is waiting for review (up to 24 h) or paused. The status is visible in the order history.

A task with priority in the listings. The VIP surcharge is shown in the order form.

The executor views your site for the set time in the Clonobux Desktop app. In "Auto surfing" mode the app opens the site itself; in "Manual surfing" mode the person views the site and clicks a code in the app. The price is set per 15-second interval.

No. The app accepts them automatically, and the payment is made right away.

Possible reasons: you have reached the limit of simultaneous completions (100), the task is on your blocklist, the "unique IPs only" condition applies, the task is already completed and cannot be repeated, or the app needed for the category is not set up.

Each category has its own time limit. It is written in the task card. If you run out of time, the completion is cancelled automatically.

Right after approval. If the app checks the task, the decision comes immediately. If the advertiser checks it, payment follows their decision, or comes after 5 days if they do not respond. A moderator responds within the target time of 72 h.

Read the reason. If the advertiser rejected it, you can appeal within 7 days. A moderator's decision cannot be appealed.

Proof screenshots are deleted once the decision is final and the appeal period has passed. This protects your data.

Text of up to 500 characters and/or up to 3 screenshots, each up to 5 MB. The screenshot must show the result of the completion.

Tasks completed in the desktop app. In manual surfing the app asks you to click the code it shows. The app pairing code is valid for 5 min.

A Windows app for surfing tasks and tasks with automatic checks. If you do not take such tasks, you do not need it. Details are in the "For executors" section.

The code is one-time and valid for 5 min. If the time has passed, get a new code on the "Desktop app" page. Enter the code in the app itself, not in the browser.

Most likely, the browser window with the task was closed before you clicked "Done". Do not close it until you confirm. If you did not close it, write to support.

Top-up: from 1 credit. Withdrawal: from 500 credits.

Check that you sent the same coin on the same network as stated in the request. The credit comes after the network confirmations. If enough time has passed and there are still no credits, write to support: give the request, the currency, the amount and the transaction number.

The payment can still be found if it arrived no later than 40 min after the request was created. If it arrived later, write to support, and the check will be done manually.

The amount is above 10,000 credits, there were not enough funds for the payout, or the transfer did not go through. Staff will review the request manually. We cannot promise an exact time.

Yes, as long as sending has not started. The credits then return to your withdrawal balance.

Withdrawals in that currency are blocked for 72 h after an address change. The first time you fill in an address does not create a block.

Transfers work in one direction only: from the withdrawal balance to the advertising balance. This is a platform rule.

A percentage of the top-ups and earnings of people you invited, up to five levels. The percentages are in the deposits and withdrawals section.

Click "Forgot password" on the sign-in page. The recovery link is valid for 60 min.

Wait 15 min and try again. If you forgot your password, recover it with the link on the sign-in page.

In the Security section, connect a code from an authenticator app.

The Security section has the sign-in history and the list of active sessions. You can end any session you do not recognise.

From your account: Support → New request.

Requests are handled in turn. We do not guarantee an exact time, so do not open a new request about the same question: add a message to the existing ticket.

It moves to the archive 30 days after it is closed.

A deleted message goes to the trash. It is deleted permanently from the trash after 30 days.